Effective Date: 31 August 2026
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the services provided by Northbridge Creative Studio Ltd (“we”, “us”, “our”), including our website, communications, proposals, deliverables, and any related services.
By engaging our services, accepting a quotation or proposal, signing a statement of work, paying an invoice, or otherwise instructing us to proceed, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
These Terms apply to all clients, prospects, and users who request or receive services from Northbridge Creative Studio Ltd.
2. Scope of Services
Northbridge Creative Studio Ltd is an advertising-studio business providing creative and strategic services, which may include:
- Brand strategy and campaign planning;
- Creative concept development;
- Digital advertising design;
- Social media ad creative;
- Print and out-of-home advertising design;
- Motion graphics and short-form video ads;
- Copywriting for ads and landing pages;
- Related creative consulting and production support as agreed in writing.
Any specific deliverables, timelines, project milestones, revisions, formats, usage rights, and fees will be set out in a quotation, proposal, statement of work, purchase order, or other written agreement. In the event of any conflict, the written project-specific agreement will prevail over these Terms to the extent of the conflict.
We may engage subcontractors, freelancers, or specialist third parties to assist in delivering services, provided we remain responsible for the management of the project in accordance with the agreed scope.
3. User Obligations and Responsibilities
You agree to:
- Provide accurate, complete, and timely information necessary for us to perform the services;
- Ensure that all materials, content, assets, data, logos, trademarks, images, videos, and instructions supplied to us are lawful, truthful, and do not infringe the rights of any third party;
- Obtain all permissions, consents, licences, approvals, and releases required for our use of any client-provided materials;
- Review deliverables promptly and provide feedback, approvals, or requested changes within the timeframes agreed;
- Use the services and deliverables in compliance with all applicable laws, regulations, industry codes, advertising standards, and platform policies;
- Not request, encourage, or require any unlawful, misleading, defamatory, discriminatory, fraudulent, or infringing content;
- Maintain appropriate backups of your own content, data, and materials.
You are solely responsible for the legality, accuracy, and substantiation of claims, statements, offers, pricing, promotions, and product or service descriptions that you ask us to create or publish.
We may refuse, suspend, or withdraw any work that we reasonably believe is unlawful, unethical, infringing, or otherwise inappropriate.
4. Payment Terms and Conditions
Unless otherwise agreed in writing, all fees are quoted in pounds sterling (GBP) and are exclusive of VAT and any other applicable taxes.
- Invoices: Invoices are payable within the period stated on the invoice, or if no period is stated, within 14 days of the invoice date.
- Deposits: We may require a non-refundable deposit or upfront payment before work begins.
- Milestone Payments: For larger projects, payment may be split across milestones or phases.
- Late Payment: Overdue amounts may accrue interest at the maximum rate permitted by law, and we may suspend work until all outstanding amounts are paid.
- Expenses: Any pre-approved third-party costs, media spend, stock assets, printing, licensing, or production expenses are payable by you in addition to our fees unless expressly included in the quotation.
- Changes to Scope: Any work outside the agreed scope may be charged as additional services at our then-current rates or as separately agreed.
- Chargebacks and Disputes: You must not initiate chargebacks or payment reversals without first raising the issue with us in good faith and allowing a reasonable opportunity to resolve it.
If payment is not received when due, we may pause or terminate services, withhold deliverables to the extent permitted by law, and recover reasonable costs of collection.
5. Cancellation and Refund Policy
You may cancel a project by providing written notice to us. Cancellation will take effect on the date we receive your notice, subject to any project-specific terms.
- Completed Work: Fees for work already performed, committed costs, and non-cancellable third-party charges remain payable in full.
- Deposits: Deposits are non-refundable unless otherwise stated in writing or required by law.
- Work in Progress: If a project is cancelled mid-way, you will be billed for the proportion of services performed up to the cancellation date, including any approved expenses.
- Refunds: Refunds are not provided for completed, approved, delivered, or substantially performed services, except where required by law or expressly agreed in writing.
- Our Termination Rights: We may cancel or suspend services if you materially breach these Terms, fail to pay, provide unlawful instructions, or repeatedly fail to cooperate.
Where termination occurs due to your breach, you remain liable for all outstanding fees and costs incurred up to the termination date.
6. Liability Limitations
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for fraud, fraudulent misrepresentation, or any other liability that may not lawfully be limited.
Subject to the foregoing, Northbridge Creative Studio Ltd shall not be liable for:
- Any indirect, incidental, consequential, special, exemplary, or punitive losses;
- Loss of profit, revenue, business, goodwill, anticipated savings, or opportunity;
- Loss or corruption of data not caused by our wilful misconduct or gross negligence;
- Delays or failures caused by inaccurate information, late approvals, third-party platforms, media owners, printers, hosting providers, or other external dependencies;
- Claims arising from materials or instructions supplied by you.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services, these Terms, or any project shall be limited to the total fees paid by you to us for the specific services giving rise to the claim during the 3 months preceding the event giving rise to liability, or such other amount as may be required by applicable law.
We do not guarantee any particular commercial outcome, including sales performance, conversion rates, engagement metrics, search rankings, or advertising approval by third-party platforms or publishers.
7. Intellectual Property Rights
Unless otherwise agreed in writing, all pre-existing intellectual property, methodologies, templates, processes, tools, software, know-how, and working materials owned or developed by Northbridge Creative Studio Ltd remain our property.
Upon full payment of all amounts due, and subject to any third-party licences or exclusions, you will receive the rights expressly assigned or licensed to you in the applicable project agreement for final approved deliverables. Any rights not expressly transferred remain reserved by us.
Where deliverables incorporate third-party assets, stock content, typefaces, music, or licensed materials, your rights of use are limited to the scope of the underlying licence terms. You are responsible for any additional licence fees unless otherwise agreed.
We may retain copies of work product and may reference non-confidential work in our portfolio, case studies, credentials, and marketing materials, unless you object in writing or the project agreement provides otherwise.
You grant us a non-exclusive, worldwide, royalty-free licence to use your name, logo, brand assets, and supplied materials solely to perform the services and, where permitted, for internal records and compliance purposes.
8. Data Protection and Privacy
We will handle personal data in accordance with applicable data protection and privacy laws. To the extent we process personal data on your behalf in connection with the services, each party agrees to comply with its legal obligations regarding the collection, use, storage, transfer, and security of personal data.
- We will use personal data only for legitimate business purposes related to the provision of services, communication, invoicing, administration, compliance, and support;
- You represent that you have the necessary rights and lawful basis to provide personal data to us for processing;
- You are responsible for ensuring that any notices, consents, and disclosures required for your own campaigns, websites, landing pages, or advertising activities are in place;
- We may use secure third-party tools and service providers for project management, storage, communication, and delivery, subject to appropriate safeguards.
Further details about how we handle personal data may be set out in a separate privacy notice or data processing agreement, if applicable.
9. Force Majeure
We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to fire, flood, epidemic, pandemic, strike, labour dispute, act of God, war, terrorism, civil unrest, governmental action, power outage, internet failure, or failures of third-party services.
During a force majeure event, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to resume performance as soon as practicable.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in our business practices, legal requirements, or service offerings.
The updated Terms will be effective from the date stated on the revised version or, where appropriate, upon posting or notice to you. Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Terms.
If you do not agree to the updated Terms, you must discontinue use of our services and notify us in writing.
11. Applicable Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms, subject to any mandatory consumer or statutory rights that may apply.
12. Contact Information
If you have any questions, notices, complaints, or cancellation requests relating to these Terms or our services, please contact:
- Northbridge Creative Studio Ltd
- Northbridge Creative Studio, 14a Old Street, London EC1V 9BH, UK
- Email: [email protected]
- Phone: +44 20 7846 5921
13. Severability Clause
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, severed from these Terms.
The remainder of these Terms shall continue in full force and effect. Any failure or delay by us in enforcing any provision shall not constitute a waiver of that provision or any other right.
Northbridge Creative Studio Ltd reserves all rights not expressly granted under these Terms.